Returns & Refund Policy

Effective Date: June 21, 2026

At Kadey's Kreations Skincare, we take pride in creating handcrafted skincare products with care and attention to quality. Because our products are personal care items, we have the following return and refund policy.

Returns

Due to the nature of our products, we do not accept returns on opened or used skincare products for hygiene and safety reasons.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at hello@kadeys.com with your order number and clear photos of the issue. We'll gladly work with you to make it right.

Refunds

Refunds are available if:

• Your order arrives damaged.

• You receive the wrong item.

• Your order is lost in transit and confirmed by the shipping carrier.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Exchanges

We currently do not offer exchanges. If your product arrives damaged or incorrect, we'll replace it whenever possible.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet entered production or shipped.

Because many of our products are handcrafted in small batches, orders that have already begun processing cannot be canceled.

Shipping

Customers are responsible for providing the correct shipping address at checkout.

Kadey's Kreations Skincare is not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses provided by the customer.

Allergies & Skin Sensitivities

Please review all product ingredients before purchasing. We recommend performing a patch test before full use.

Kadey's Kreations Skincare is not responsible for allergic reactions or sensitivities to ingredients. If irritation occurs, discontinue use immediately.

Contact Us

If you have any questions about your order or this policy, please contact us at:

Kadey's Kreations Skincare
📧 hello@kadeys.com